About Sound Machines Direct

Who are we?

Sound Machines Direct
600 10th Ave NW
Waseca, MN 56093

Customer Service: 507-319-8298
Fax Number: 507-216-5984

Fed. Tax ID# 27-1890246

Refund/Return Policy:

	Proof of purchase must be included with your return (dated within the 30 day return period)
	Shipping charges are non-refundable
	Refund for items sent with free shipping will be reduced to cover original shipping cost.
	Some items are considered "personal use items" and cannot be returned (examples: pillows and in ear devices)
	All items must be returned in the original packaging for the product.

Before shipping items for Return - Please use the "Contact Us Form" to obtain an RMA number.

	Products returned without the RMA# on the outside of the package will be refused and returned to the customer.
	All credits will be processed within 3-5 business days of the date received.
	After 30 days from date of purchase all warranty and exchanges will be handled by the manufacturer.