Sound Machines Direct - 24 Hour Order Line 1-888-319-8298

Please Fill Out the Form Below - You Will Receive a Response Within 24 Hours

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Refund/Return Policy:

Proof of purchase must be included with your return (dated within the 30 day return period)
Shipping charges are non-refundable Refund for items sent with free shipping will be reduced to cover original shipping cost.
Some items are considered "personal use items" and cannot be returned (examples: pillows and in ear devices)
All items must be returned in the original packaging for the product.

Before shipping items for Return - Please use the contact form above to obtain an RMA number.

Products returned without the RMA# on the outside of the package will be refused and returned to the customer.
All credits will be processed within 3-5 business days of the date received. After 30 days from date of purchase all warranty and exchanges will be handled by the manufacturer.